Refund policy
At A J Bazaar, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before placing your order.
1. Return & Exchange Eligibility
We only accept returns or exchanges in the following cases:
- You received the wrong product.
- The product is damaged or defective upon delivery.
Conditions
- You must contact us within 2 days of receiving your order.
- The product must be unused, unworn, unwashed, and in its original packaging with all tags intact.
- A clear unboxing video and photos of the product are required for verification. Claims without an unboxing video may not be accepted.
2. How to Request a Return
To request a return or exchange:
- Contact us on WhatsApp: +92 303-7094-357
- Share your Order Number along with clear photos or an unboxing video showing the issue.
- Our support team will review your request within 1–2 business days.
- Once approved, we will provide further instructions.
Note: Return shipping charges are the customer's responsibility unless the mistake was made by A J Bazaar.
3. Refund Policy
We currently do not offer cash refunds.
For approved return requests, customers will receive either:
- A replacement of the same product (subject to availability), or
- Store Credit that can be used for future purchases.
4. Order Cancellation
Orders cannot be cancelled once they have been shipped. If you wish to cancel your order, please contact us as soon as possible before your order is dispatched. Cancellation requests received after shipment will not be accepted.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to customer misuse or mishandling.
- Products returned after 2 days of delivery.
- Sale, clearance, or discounted items (unless received damaged or incorrect).
- Products without original packaging or required proof.
6. Contact Us
If you have any questions regarding returns or refunds, please contact us:
Store Name: A J Bazaar
WhatsApp: +92 303-7094-357
Email: amirfreed352@gmail.com